Snug Harbor
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Snug Harbor's Cancellation Policy
Also see pages regarding general park rules,and our Pet Policy  Updated 10-10-16

RENTAL COTTAGE CANCELLATIONS 
15+ days prior to arrival 14 or less days prior to arrival 3 days or more prior to arrival
If we receive email request to cancel, we will charge 1 night and refund the balance.  If you request change of dates, there is a $25 change fee that applies due to extra staff processing time.  No refunds for reduction in # of days.
Email change  request  However, for the prime months of July and August, once reservation is booked and deposit paid, there are no refunds or changes of dates allowed. 
No refunds, no exchanges of dates
but you can let us know 
if you plan to let a friend
or family use your
reservation
last chance to add dock space, people, pets etc at lower online rate.  If you wait until you arrive, it is a DIFFERENT and higher rate per person, if there is even availability.

















RV SITE CANCELLATIONS
15+ days prior to arrival 14 or less days prior to arrival 3 days or more prior to arrival
NO REFUNDS ONCE RV SITE HAS BEEN BOOKED AND PAID FOR.  However, we will allow a change of dates to non-holiday alternate dates,
if we receive email request which specifies reason for change request and alternate dates for reservation.  If you request change of dates, there'a a
$25 change fee per site that applies due to extra staff processing time.
Email change request.  No refunds for a reduction in # of days for reservation.
No refunds, no exchanges of dates
but you can let us know 
if you plan to let a friend
or family use your
reservation

last chance to add dock space, people, pets etc at lower online rate.
If you wait until you arrive, it is a DIFFERENT and higher rate per person, if there is even availability.
 
RV & tent site notes
Only the number of persons you listed in the reservation are included in the price quoted. Requests to add persons last minute or on arrival may be declined or if accepted, will be charged at our higher day use rate, as posted in the office.  We suggest you do not make a reservation for an RV or tent site until you are sure of your dates and the number of persons to be included in the reservation.  If your plans change and you can't use the site, if you want to let a friend use your confirmed reservation, please let us know in writing via email the name of the person who will check in on your behalf. Note that on holiday or extra busy weekends, we may hand out waterproof wrist bands which all non-staff persons onsite will be required to wear.  This is a new policy initiated in 2016.
 
Snuggle Inns: Our Vacation Cottage rentals
Booking & Deposit
: For Snuggle Inn reservations the full amount is required to book and confirm the reservation, except for the larger Snuggle Inns, or Snuggle Inns 1,2 and 3.  Only the number of persons you listed in the reservation are included in the price listed.  Requests to add persons last minute or on arrival may be declined or if accepted, will be charged at our higher posted day use rates.  Note that on holidays or extra busy weekends, we may hand out waterproof wrist bands which all non-staff persons onsite will be required to wear.  This is a new policy initiated in 2016.

*No cancellations or changes allowed for July through Labor Day week end dates, except in cases of severe medical emergency of the person who made the reservation, and only a date change will be accepted. 

*Advance reservations made during the 3-4 night minimum restriction period: no, we do not allow cancellation of just one day-if you want to come for just 2 days, wait until the 3-4 night minimum is lifted to make your reservation.
 
Tent sites:  We no longer show tent sites available for rental online, except as an AD-ON to an RV site rental or Snuggle Inn rental.  Due to repeated problems with families who rent a tent site then add way to many people that they try to sneak in, management has made the decision to eliminate availability of tent sites except for families with other reservations here, to keep better control and reduse noise and hassles for onsite staff.  Our appologies to our past tent-only customers.  We are looking at charging a large security deposit for tent site requests. so that we could rent to families who intend to follow the rules, but at this point in time the decision is still that we will rent out tent sites only as ad-ons to other reservations.  If you have questions or concerns, please feel free to email sunshine "at" snugharbor.net


 
Processing reservation requests and cancellations: 
1.  Complete the Email change form.  Once you successfully "send" the request, you will receive an automatic response confirming your change request was sent.
2.  For all advance reservations, we will review the request, and respond based on our stated reservation and cancellation policy, which you accepted when you first made the reservation.  We will responde to the email of the person who made the initial reservation.  Adding to days of stay, extra persons subject to site limits, or dock space processed at no charge.  for other changes, see our change or cancellation policy for applicable charges.  We reserve the right to refuse to allow additional persons, vehicles or vessels to the reservation if it could cause there to be to many persons onsite associated with the Snuggle Inn or RV reservation, or if it would cause problems with dock use or other reservations.  

3.  We will respond within 24-48 hours to your request.  If a change is granted, you will be charged per our change policy, as long as we received sufficient information to locate the reservation and request was made at least 14 days prior to arrival. 
4.  If applicable, note that the credit card processing company (Intuit/Quickbooks) can take up to 3-5 business days before your refund will show up in your credit card summary online.  However, we will email you the credit-back proof when we initiate the credit-back, so that you can watch for it in your credit card statement or online.  We've noticed that there has been a high number of email bounce-back so please make sure you provide your correct email address when you make your reservation, so that the online credit card processing company can verify for you the transactions.

Question sometimes asked:  Why do we charge if you have guests for just a day or few hours? ... Our sites and rental cottages are subject to state-mandated maximum persons, and the whole facility also has a state and county-mandated site limits.  If we allow one vacating group to add people, it means we would not be able to honor other prearranged reservations, especially on holiday week ends in the summer.  We've had situations where people have let their family or friends come onsite without reservations and without checking in at the office.  This creates situations where the people in nearby RV or tent sites, or the rental cottages have their vacation disturbed by the overload of people in the nearby site.  See yelpback for an example.  When staff discovers the sneakers, or we get complaints from our paying customers, we will kick out the entire group and also require the person(s) who made the original reservation to pay the "last minute" fee for those who did stay onsite overnight without our knowledge or permission.  (Hense we sometimes get negative comments in online rating blogs...you can bet the comments about how we "ruined" someone's day is from the people who snuck in and were caught and the family confronted and extra people had to leave.  It is simply unfair to our paying guests to have to put up with the sneakers and their family or friends who facilitate or condone such behavior.  Since the sneaking-in problem seems to happen more at the tent sites, we are now even more restrictive of how many people and tents there are per site.  We have also increased our "last minute" reservation rates to add guests, to further discourage the sneakers.

Besides trying to maintain a peaceful and friendly environment for ALL our guests with reservations, another reason to charge extra for extra people and vehicles is that our maintenance costs are directly related to the number of persons who use our facility.  We have a well, water filtration system, septic systems, bathrooms, garbage collection fees and utilities that increase directly proportional to use by people.  Since your extra guests will be using the facilities, their costs need to be covered.    Would you go to the movies and pay for 4 tickets and expect to bring in 8 people on the 4 tickets?  Most likely not.  Same concept applies here, even for kids.   If you haven't told us you expect guests, and cover the costs for those guests, we must assume they weren't expected, and we will apply standard park policy to unscheduled, last minute, or uninvited guests.  Note that last minute additions to reservations cost substantially more than just planning ahead!